Legal

Terms of Service

Last updated 21 July 2026

This sets out what we do for you, what you pay, and how either of us can end the arrangement. It's written to be read, not to trip you up. If anything here isn't clear, ask us before you sign — we'd rather explain it now than argue about it later.

Your domain What you pay Missed payments Cancelling Your data

1. Who this is between

These terms are between Doorstep Web ("we", "us") and the business named on your signed acceptance ("you"). They start on the date you sign or otherwise confirm acceptance.

2. What we build

We design, build, write and host your website on the plan you have chosen. Your plan sets the page limit and how many changes a month are included; these are shown on our pricing page and in your welcome email.

We build your site free of charge. There is no setup fee and no build fee.
You see a demo first. You pay nothing until the site is live and you're happy with it.
Hosting, security, an SSL certificate and ongoing maintenance are included in your monthly plan.
We write your content, working from what you tell us about the business.

3. Your domain and your content — always yours

Your domain name and all your content belong to you, permanently and without condition. This does not change if you cancel, if a payment is late, or if the arrangement ends for any other reason.

If you ask us to transfer your domain to you or to another provider, we will do it promptly and at no charge. We will never hold your domain, your content, or your Google listing as leverage.

4. What you pay

Your monthly fee is the amount shown in your welcome email. It is payable monthly in advance.
Nothing is due until your site is live and you have approved it.
Payment is by bank transfer. We usually suggest a standing order so it goes out on the same date each month; your agent will arrange this with you.
Prices are fixed for your first 12 months. After that we may change them with at least 30 days' written notice, and you are free to cancel if you don't want to continue.

5. If a payment is missed

We would much rather sort a problem out than switch anyone's website off. If a payment doesn't arrive:

We will contact you and give you a 3-day grace period to bring the payment up to date.
If the payment is still outstanding after that, we may temporarily suspend the website until it is settled. We will tell you before we do this.
Your site is restored as soon as payment is received. Nothing is deleted while suspended.
Your domain and content remain yours throughout, and can be transferred to you on request even while an account is in arrears.

If you're having difficulty paying, tell us. We will always try to find a workable arrangement first.

6. Cancelling

There is no contract and no minimum term. You may cancel at any time by giving us one month's notice in writing (email is fine).
There is no exit fee and nothing to pay when you leave, whenever that is.
Because we build your site at our own cost, we ask that you give it at least six months so that cost is covered. This is a request, not a condition — it is not binding and we will not charge you if you leave sooner.
On cancellation we will transfer your domain and provide a copy of your content at no charge.

7. Changes to your site

Your plan includes a set number of changes a month, or unlimited changes on Growth and above. Unused changes don't roll over.
Ordinary changes are usually done within two working days. Same-day changes are available as a paid add-on.
Larger pieces of work — a new section, a redesign, extra functionality — sit outside your monthly changes. We will always quote and get your approval before starting anything chargeable.

8. Changing plan

You can move up or down a plan at any time, and there is no charge for the change itself. It takes effect from your next monthly payment. If you move to a smaller plan, features that plan doesn't include will be switched off.

9. What we need from you

Information about your business so we can write accurate content, and reasonably prompt replies when we ask questions — we can't finish a site without them.
That you have the right to use any logo, photograph or text you send us. If you supply material you don't own the rights to, you remain responsible for that.
That the site is not used for anything unlawful. We may suspend a site being used unlawfully, without notice.

10. Availability

We aim for your site to be available at all times, but no hosting is perfect. We are not liable for interruptions outside our reasonable control. Planned maintenance is done outside normal business hours wherever possible.

11. Liability

We take the work seriously, but we cannot accept liability for indirect or consequential losses — for example lost profits or lost business — arising from your website. Our total liability in any 12-month period is limited to the fees you have paid us in that period. Nothing here limits liability for death or personal injury caused by negligence, or for fraud.

12. Your data

We handle your information in line with UK GDPR. We use it to build and run your website and to contact you about your account. We do not sell it or pass it to anyone else for marketing. You can ask us for a copy of what we hold, or ask us to delete it, at any time — email info@doorstepweb.com.

13. Ending it from our side

We may end this arrangement by giving you one month's notice, or immediately if the site is being used unlawfully or an account stays unpaid well beyond the grace period. If we end it, we will transfer your domain and content to you at no charge.

14. General

These terms are governed by the law of England and Wales.
If any part of them turns out to be unenforceable, the rest still applies.
We may update these terms with 30 days' notice. If you don't accept a change, you can cancel without penalty.

15. Accepting these terms

When you join, we email you a copy of these terms to sign. You don't need a printer — replying to that email with "I accept the Doorstep Web terms" counts as a signature and is equally valid.

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